VaxCare Frequently Asked Questions (FAQs)
Q. What is Vaxcare?
A. Effective October 1, 2012, Wayne County Health Department has contracted with a company called VaxCare to begin billing some insurance companies for covered immunizations.
Q. What does this mean to the patient?
- This change will not affect our ability to provide you with services. We will still be providing all the vaccines as we have in the past. We will not be turning anyone away.
- All patients will now be required to show their insurance card at the time of service.
- If you have one of the following insurance companies, we will be utilizing a company called VaxCare to bill your insurance company for the vaccines you receive:
AARP Secure Systems First Health Medicare Railraod Aetna GEHA Medical Mutual of Ohio Anthem BCBS Golden Rule
Great West Health-Cigna
Medicare Part B
(flu & pneumonia only)
BCBS Federal Humana UMR (United Medical Resources) CareSource UMAW Mail Handlers of America Coventry United Health Care Molina
Q. I have one of the insurance plans listed above but am required to pay a copay. Will I pay my copay to the health department?
A. No. VaxCare will bill you directly for any required copays. Wayne County Health Department will not appear on your bill or insurance explanation of benefits. We have contracted with VaxCare for this service, and it will be their name that appears.
Q. I believe there are some limits to what vaccines my insurance company will pay, and I am concerned I will get a big bill for vaccines not covered through my insurance. How can I avoid this?
A. It is up to each parent to know what your insurance plan offers in the way of vaccine coverage. While health department staff will assist you, there is no way we can know the provisions of each insurance plan. To help us better serve you, we have prepared an insurance handout that will help you ask your insurance the right questions before you bring your child in for immunizations.
Q. I have insurance, but it is not one of the ones on the list above. Can I still get immunizations from the health department?
A. Yes. We will still provide immunizations to your child just as we have in the past. However, we have
been told this will be changing in the spring of 2013. If you are planning on returning for vaccines, then please check back then for more possible changes.
Q. Why are these changes being made?
A. The decision to make these changes was made at the federal and state level with the goal to utilize public tax dollars as wisely as possible. The thought process is that if a child has access to vaccines through their his/her insurance, then tax dollars should not be used to cover the costs of those vaccines. Those public dollars can then be redirected to provide other needed services.